SASKATOON STARPHOENIX FAQs

Here are answers to some frequently asked questions.

General Information for Retailers
Registration
Returns entry
Additional information for Retailers

Need more help, click the following link to download detailed instructions for the Retailer Services page Detailed Retailer Manual



General

Q: How can I contact the Saskatoon StarPhoenix?
Visit "Contact Us" link for more information or call 306-657-6411.

Q: Where do I find my account number!
Top of your invoice or bundle top, if you are still having issues please email mysubscription@thestarphoenix.com   and a representative will assist you.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Website?
If you experience a problem navigating our sites, please email us at mysubscription@thestarphoenix.com and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.



Registration

  1. For new users, click on 'Register' in the Account Login screen.
  2. In Find Your Account section, enter at least two pieces of information to find your account e.g. account number and phone number.  Your phone number and/or postal code should be of the store's delivery location if different from the billing address (phone number format > 999-9999999)
  3. Your account number is different from your route number.  You can find your account number on your latest invoice or bundle top.
  4. In Create Your Password section, enter the email address you want to use for and a password, then 'Submit' Password must be at least 8 characters long and *include at least 1 uppercase letters and 1 lowercase letters *contain 1 numbers (0-9) and 1 special characters(!,*,_, etc.)*have no more than 2 consecutive repeating characters (e.g. 1111)
  5. When account is found, website will confirm that your account information has been updated
  6. An email confirmation will be sent to the email address you used during registration. 
  7. It is important to follow the link sent in the email confirmation to complete the account activation process. You will then be directed to the account activation page, click 'here' on the web page to activate your login
  8. Enter your email address and password and click on 'Login'.

Please note:

*** If there are too many matches with the information provided in the 'find your account' section, the site will direct user back to the account registration page.  Try entering more information or different combination of information in the Find Your Account section to narrow down search.

*** If email address and password is already registered in the website, the user will be directed back to the account registration page.


Returns

  1. Returns tab is where you will report your numbers of unsold paper for each publishing day.  You can go to the 'Draw' tab to see which week of returns was last submitted for your account.
  2. Enter your Publication, Route, and Start Date (Monday of the week of returns) and click 'Continue' to create returns.
  3. Click on 'Edit All Days' to enter data for the entire week.
  4. Click the 'Save' button once returns have been entered ('Clear' will delete all entry and bring you back to the previous page). 
  5. Once processed, screen will go back to previous page where you have the following options:
  6. Back will give you a summary of the returns you have entered.  You can delete, edit, submit, print each summary.  You can also click on 'Add Returns' to enter another week of returns (follow same procedure as previous steps).
  7. Submit Batch will submit your entered returns to Saskatoon StarPhoenix for final processing.  You still have the option to print the batch and add returns on this page
  8. Print Batch will let you print the summary of returns you have entered.

  9. Edit All Days will let you modify returns entered (provided batch has not been submitted yet)

Additional Information for Retailers

  1. Account Info tab will show account details > name, address, phone, email, balance due, aging periods
  2. Change Account Information tab will let you update following account details: phone #, email address or add an alternate email address, choose option to receive email confirmations.  This section is where you will also be able to manage your login password.
  3. Payment tab will show payments applied on your account.
  4. Routes tab will show your account's route number.  You will also be able to contact Distribution Services in this section by clicking on the underlined district manager.
  5. Draw tab shows weekly draws for the route (enter date range in the start date and end date fields).  Results can also be filtered to show gross draw, returns, net draw, etc.  You can also double check the last week of returns you have submitted for your route in this section prior to submitting returns
  6. Reports and Messages tabs are currently not being used
  7. Logout  Click 'Logout' on the right-hand side corner of header